AI Agents That Resolve, Not Just Respond
Deploy autonomous support agents that resolve the majority of tickets instantly, across every channel and language — while your human team focuses on what only humans can do.
Support Agent
Built for Support at Scale
Governed AI agents that resolve real problems across every channel.
Omnichannel Orchestration
A single AI agent handles email, chat, social media, and voice — with full context across every channel.
No more siloed tools. One agent, one context, every channel.
Instant Tier-1 Resolution
Password resets, order status, FAQs — resolved in seconds with high accuracy, 24/7.
Free your human agents for complex, high-value interactions.
Real-Time Sentiment Adaptation
Detect customer mood and frustration in real-time. The agent adapts tone and escalates proactively.
Empathetic AI that reads between the lines and responds to how customers actually feel.
Intelligent Human Handoff
When complexity exceeds agent capability, seamlessly transfer to a human — with full conversation context, sentiment score, and suggested resolution.
Zero cold transfers. Agents pick up exactly where AI left off.
Multilingual at Native Fluency
Communicate in 30+ languages with culturally-aware phrasing. Every response is fully localized to feel native.
Support your global customer base without multilingual headcount.
Unified Knowledge Access
Agents pull answers from your docs, past tickets, product data, and internal wikis, automatically and in context.
Your entire knowledge surface, unified and instantly accessible to every agent.
From Knowledge to Compounding Intelligence
Five stages that turn your team's expertise into an autonomous support system that gets smarter with every ticket.
We automated the majority of our customer support messages, running fully autonomously. The results exceeded every expectation we had.
Head of Customer Support
·B2C Gaming Industry, France
Every Conversation, Fully Governed
Your support agents run on the full InteractiveAI platform — traced, evaluated, and improving with every interaction.
Session Tracing
Replay full multi-turn support conversations with trace views.
Exception Routing
Route flagged conversations to human reviewers with full context.
Quality Evaluators
Score every response for hallucination, tone, and resolution accuracy.
Cost Analytics
Track cost per conversation, channel, and resolution type.
LLM Router
Route simple inquiries to fast models, complex cases to powerful ones.
Secrets Manager
Securely store API keys for your CRM, ticketing, and knowledge base.
Dataset Capture
Every resolved ticket becomes proprietary training data.
Instant Deployment
Push updates for all services and roll back in seconds.
Customer Support AI Questions
Common questions about deploying AI agents for customer support. Can't find what you need?
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