AI Operations · Glossary
Memory (Agent)
Agent Memory is the persistent state surface an Interactive Agent reads and writes across sessions, governed by authored policies and distinct from session-scoped variables that reset at each interaction boundary.
Session-scoped state lives inside a session and resets at the boundary (see Session). Agent Memory persists across sessions and lives under authored governance.
The memory surface holds the facts the agent needs in order to act coherently the next time a known user, account, or case returns. Customer preferences. Case history. Prior decisions. Outstanding obligations. All authored, all read and written under policy.
Memory is governed by policy. A persistent policy may require certain memory fields to be populated before a routine starts (see Persistent Policy). A continuous policy may evaluate memory reads on every turn (see Continuous Policy). The agent does not freely accumulate state. The domain expert authors what is held and under what conditions.
The boundary between Memory and Variables is operational. Variables are the in-routine state surface. Memory is the cross-session surface. Both are authored.