NewInteractive Agents Live
Insurance

Every Claim by the Book, Auditable by Design.

From first notice of loss to claims, policy servicing, and fraud, deploy AI agents that act under your policies and leave an audit trail on every decision.

Claim #FNOL-7193 · First notice of loss

Triaging in real time
Audited

Policy + coverage checked

in force, comprehensive

00:02
2

Loss details captured

photos + statement parsed

3

Fraud signals scanned

clean across claim history

4

Severity triaged

fast-track eligible

5

Claim opened + routed

adjuster brief attached

Triaged end-to-end in 11 seconds

policy admin · claims · audit log

Live

What's achievable for insurance teams with Interactive AI

0-0%

Policy & Claim Queries Auto-Resolved

<0s

Mean Response Across Channels

0-0%

FNOL-to-Triage Time Cut

0-0%

Claims Leakage Reduced

0%

Adjudications Traced + Defensible

24/7

Availability, No Degradation

Every insurance workflow, under policy.

Start with one domain, prove it in production, then expand across the operation.

Insurance

Claims Support

Insurance

First Notice of Loss

Insurance

Policy Servicing

Insurance

Fraud & Leakage

Insurance

Underwriting Support

Insurance

Compliance & Audit

From the old wayto governed AI.

Today

Interactive Agents

FNOL triaged by whoever is free
Triaged consistently, routed by policy
Leakage from checks skipped under load
Every check applied on every claim
Fraud signals lost across documents and channels
Surfaced with the full claim context
Policyholders wait days for a first response
Answered in the moment, in their language
Compliance proven by sampling after the fact
Every adjudication traced and defensible

Ready when you are

Start with a Pilot.

2-6 weeks

To live production

Fixed

Scope, Fee, Timeline

Day 1

Real customers, real data

Guidewire
Majesco
Salesforce
ABBYY
Stripe
Twilio
Verisk
Shift Technology
Snowflake
DocuSign
SAP Reinsurance
REST APIs

Acting, not just logging

Operating across your full policy and claims stack, not just the CRM.

Interactive Agents read your policy admin, write to your claims system, parse documents through your IDP, and move payments under authority. The leakage stops living in checks skipped under load.

How It Works

Compounding Claims Intelligenceyour experts own

Five stages that turn your underwriting and claims playbooks into an autonomous, auditable operation that gets sharper with every decision.

Encode your underwriting and claims playbooks into agent routines

Coverage rules, authority limits, FNOL intake scripts, and leakage-control checks become deterministic routines your claims and compliance teams own.

Coverage Rules

In-force + endorsements

Authority Limits

Reserve + settlement caps

Leakage Checks

Applied on every claim

Claims Agent readyPlaybooks encoded

Wire the agent into your full policy and claims stack

Policy admin, claims admin, CRM, document and IDP, payments. Read and write across them under role-based access scoped per claim handler and line of business.

Guidewire

Claims admin connected

Connected

Duck Creek

Policy admin connected

Connected

One Inc

Payments connected

Connected
Policy
Claims
Documents
Payments

Ship to one insurance domain within the 2-6 week Pilot

Start where impact compounds, typically FNOL intake, policy servicing, or coverage questions. Success criteria defined before kick-off.

terminal
$ interactive deploy --agent claims-ops
FNOL intake live
Policy servicing active
Coverage Q&A resolved
Deployment
3/3 Live

Every adjudication evaluated and logged

Coverage match, policy compliance, and accuracy scored on every decision. Cases outside authority route to an adjuster or examiner with full context.

Adjudication Trace
SOC 2
Coverage match
Authority check
Adjudication
Audit log written
Decision tied to policyPass

Claims and compliance author the playbook, not engineering

When the agent misfires, the trace points to the specific rule. Claims leads edit policies directly. No engineering ticket on the critical path.

Claims traced
0
Autonomy compounding
Policy edits
Adjuster corrections
Closed-loop

Enterprise-grade

SOC 2 Type II and ISO 27001 certified · GDPR and EU AI Act in progress

AICPA SOC 2 Type II
ISO 27001 Certified

Powered by the platform

Every decision, fully traceable.

The same governed runtime our regulated customers run in production: authored by your experts, integrated into your stack, improvable from one trace.

Co-PilotCLI & SDKInfrastructureGovernanceContinuous ImprovementDynamic Context

Insurance AI Questions

Common questions about deploying production AI inside a regulated insurer. Can't find what you need?

Agents act within the policies and authority limits you define. High-confidence, in-policy cases can be resolved end-to-end; anything outside the rules is escalated to a human with the full context attached.

Put Production AI Into Every Policy and Claim.

Start with a 2-6 week Pilot. One domain, full integration, measurable success criteria, production traffic from week six.