NewInteractive Agents Live

Domain Experts view

Build AI agents on your expertise.

The terms your business uses, the rules it follows, the steps it takes, the voice it speaks in. Your domain experts author them as durable, versioned, schema-enforced components the agent runs on, so even Co-Pilot or a coding agent can't create malformed context. Not prompts buried in code.

Refund Agentthe agent definition
v12

What it knows

Glossarybilling-terms
Knowledgerefunds-handbook
Variables{{order_id}}

How it behaves

Policiesrefund-eligibility
Routinesrefund-flow
Voicesystem prompt
Composed fresh, every turn

Authored by domain experts · Versioned and reversible · Governed, not hard-coded · Composed fresh every turn

The rules, words, and voice your agent runs on, authored as versioned components.

The procedures it follows, the vocabulary it speaks, the voice it uses, and the actions it can take. Your experts author them in plain language as durable, versioned, schema-checked components, so even Co-Pilot or a coding agent can't create malformed context. Not prompts buried in code.

Routines & Policies

The procedures the agent follows and the rules it applies. If this, then that, and the steps to take, written in plain language and applied every time.

Glossary & terms

The vocabulary your business runs on, and the other names people use for the same thing, so the agent understands you the way your team does.

Prompts & instructions

The voice it speaks in and the standing directions it follows between turns. Authored as objects your team owns, not pasted into code.

Tools

The actions the agent is allowed to take in your systems: issue the refund, look up the order. Connected once and scoped to each agent.

Routinerefund-flow · v3
1Verify identity
2Check refund eligibility
3Issue refund or escalate
Policy: refund-eligibility · adaptive

The knowledge behind the answers, searched the way your team asks.

Point the agent at your documents and it searches them for you, by meaning, by keyword, or both. Authored in Co-Pilot or the CLI and kept current by the people who own the material, so it grounds answers in your reference instead of guessing.

Search, built in

The agent searches your material by meaning, by exact term, or both, so it finds the right passage however the question is phrased.

Authored in the CLI or Co-Pilot

Add, connect, and update the agent's knowledge yourself in Co-Pilot, or with the CLI. No separate pipeline, no ticket.

Powered by Postgres

Built on Postgres, a proven, serious database, so your knowledge is fast to search and dependable in production.

Kept current by its owners

Refreshed by the people who know the material; the agent always grounds its answers in the latest set.

Knowledge searchrefunds-knowledge
how long does a refund take?

Search method

SemanticKeywordHybrid
refunds-handbook.pdf12 pages
shipping-policy.mdcurrent
faq-billing.mdcurrent
Configurable in the manifest · on Postgres

Checked before it goes live, so it's right in production.

Before an agent starts serving, its context is validated to be clear, consistent, and complete. Anything malformed is caught up front, so what reaches your customers behaves the way your experts intended, not discovered mid-conversation.

Validated

Every rule, term, and prompt is checked before the agent goes live, so nothing malformed reaches your customers.

Clear and optimized

Gaps and conflicts are surfaced early, and the context is tidied into the shape the agent runs on.

Builds the context store

Once it passes, the agent is ready to assemble the right context on every turn.

Fail fast, not in production

Problems show up up front with a clear message, not mid-conversation with a customer.

Startup evaluationrefund-agent · v12
Schemas valid
No policy conflicts
References resolve
Context optimized
Writes the context store the runtime reads

An agent isn't a prompt. It's a definition.

The Manifest is the agent's definition: which glossaries, policies, routines, prompts, and macros make it up, and which exact version of each. Versioned as one object, promoted as one object, rolled back as one object.

One governed object

What this agent knows and how it behaves, in a single definition you own.

Composed, not pre-stuffed

The runtime assembles only the objects each turn needs. Nothing over-loaded.

Versioned and reversible

Promote a change as one object; roll the whole agent back in one move.

Built from your objects

Every glossary, policy, routine, and prompt you authored, named by exact version.

Refund Agentone definition
v12

Binds an exact version of each piece

ModelGPT-5.6
Voicesystem promptv9
Routinerefund-flowv3
Policyrefund-eligibilityv7
Glossarybilling-termsv4
Toolsconnected
One object: promote or roll back together.

Built together

The rules your business runs on, owned by the people who know them.

No ticket, no sprint, no translating requirements into code. Your domain experts author the context directly; your engineers extend it where it needs code. One source of truth, governed together.

Domain experts

Author the glossaries, policies, routines, and prompts, in plain language. No code, no ticket, no waiting on a sprint.

Author with Co-Pilot

Engineers

Extend with custom tools, integrations, and the model, as code, against the same versioned catalog.

Build with the CLI & SDK

One versioned catalog · One source of truth · Governed together

Context

Turn what your team knows into the agent itself.

Bring a workflow and the rules behind it. We'll map how your experts build it as context the agent runs on, every turn.