Player experience at scale, in every market.
AI agents across the entire iGaming operator stack. Support millions of players, stay compliant across jurisdictions, and moderate communities, all with AI agents that never sleep.
Player #4891 · Withdrawal blocked
PAM lookup
Balance €1,240 · risk flags: none
Sumsub KYC L2 reverify
Proof of address · match
IBAN validation
FR76 · holder match
Compliance log written
ANJ-grade audit trail
Withdrawal processed
€1,240 · 12 seconds
Resolved end-to-end in 12 seconds
PAM · KYC · payments · audit, closed-loop
What's achievable for iGaming operators with Interactive AI
0-0%
Tickets Resolved End-to-End
<0s
Mean Response Time, Email + Chat
0%
Policy Enforcement on Every Action
Full
Audit Trail per Decision
0-0%
Cost-per-Ticket Reduction
0+ hrs
Saved per Peak-Fixture Month
Built for licensed iGaming at scale.
A governed, traceable iGaming operations system that closes player tickets end-to-end and ties every regulated action to a named policy.
iGaming
Player Support
iGaming
KYC & Identity Verification
iGaming
Responsible Gaming Enforcement
iGaming
Fraud & AML Detection
iGaming
Bonus & Promotion Compliance
iGaming
Player Communications
Roughly 75% of our customer issues are resolved by AI, 65-80% of incoming tickets handled autonomously, plus 30+% of would-be tickets eliminated proactively at root cause. We run it ourselves, and every decision is traceable.
Mehdi Aounallah
Head of Customer Support, Betsson France
From probabilistic AIto regulator-grade enforcement.
Generic AI
Interactive Agents
Ready when you are
Start with a Pilot.
2-6 weeks
To live production
Fixed
Scope · Fee · Timeline
Day 1
Real players, real data
Integration depth
Acting across your stack, not just answering in your chat.
One agent reads the PAM, hits the KYC provider, checks the bonus engine, and writes the response. Tabs aren't an architecture, orchestration is.
How It Works
A compliance system that improves,and that you own.
Five stages that turn your operator policy into an autonomous compliance system that gets sharper with every decision.
Encode your licence conditions and operator policy
Compliance and CS managers author rules in natural language, KYC gates, RG limits, bonus eligibility, withdrawal disclosures. Policy is owned by the teams accountable for the outcomes, not buried in code.
Licence Conditions
ANJ · MGA · UKGC · AAMS
Operator Policy
KYC gates + RG limits
Bonus Rules
Eligibility + wagering
Wire the agent into the operator stack you already run
PAM, ticketing, KYC providers, bonus engine, payment rails, fraud and RG engines. Read and write access scoped per policy. No data leaves the perimeter you control.
Playtech IMS
PAM connected
Sumsub
KYC connected
Zendesk
Ticketing connected
Ship to one domain in production within the 2-6 week Pilot
Start where volume hurts, typically promotions, KYC L1/L2, or withdrawal diagnostics. Success criteria are defined before kick-off and measured in production, not staging.
Every decision traceable for your regulator
Each action logs the policy that produced it, the inputs it received, and the response it returned. Audit packages export on demand in the format ANJ, MGA, UKGC, AAMS, or Spelinspektionen expect.
Operations edits the policy, not engineering
When the agent misfires, the trace points to the specific rule. The team that owns the outcome edits or reverts it directly. No engineering ticket on the critical path of a policy change.
Enterprise-grade
SOC 2 Type II and ISO 27001 certified · GDPR and EU AI Act in progress
Powered by the platform
Every regulated decision, fully traceable.
The platform underneath every iGaming deployment, answerable to your regulator in seconds.
iGaming operator questions
Common questions about deploying production AI inside a licensed iGaming operator. Can't find what you need?
Put production AI into every regulated decision.
Start with a 2-6 week Pilot. One domain, full integration, measurable success criteria, production traffic from week six.