Every Shopper Served, Every Order Protected.
Pre-sale answers, post-sale resolution, fraud triage, returns coordination. One agent across Shopify, Klaviyo, Gorgias, Stripe, Riskified, and your custom OMS, on duty 24/7 in every market you ship to.
Customer #38491 · Pre-sale chat
Product matched
Size 9 · in stock · Berlin warehouse
ETA confirmed
delivery Wed 24 May
Promo applied
10% loyalty discount eligible
Cart drafted
checkout link sent to chat
Order placed
fraud signals clear
Pre-sale to checkout in 14 seconds
Product · ETA · promo · cart · fraud, closed-loop
What's achievable for eCommerce operators with Interactive AI
0-0%
Tickets Auto-Resolved End-to-End
<0s
Pre-Sale Chat Response Time
0-0% lift
Pre-Sale Chat Conversion
0-0% reduction
Fraudulent Orders
0-0%
Cost-per-Ticket Reduction
50+ languages
24/7 Coverage Across Markets
Every E-commerce workflow, in production.
Start with one domain, prove it in production, then expand across the operation.
E-commerce
Shopper Support
E-commerce
Returns & Refunds
E-commerce
Order & Fulfillment
E-commerce
Fraud Screening
E-commerce
Promotions & Offers
E-commerce
Loyalty & Retention
From Tier-1 Backlogto Conversion-Rate AI.
Today
Interactive Agents
Ready when you are
Start with a Pilot.
2-6 weeks
To live production
Fixed
Scope, Fee, Timeline
Day 1
Real customers, real data
Acting, not just answering
Operating across your commerce stack, not just the help center.
Interactive Agents read inventory, write to your OMS, check fraud signals, refund through Stripe, and update Klaviyo audiences. Every touchpoint, every system, one motion.
How It Works
Compounding Commerce Intelligenceyour team owns
Five stages that turn your merchandising and CX policy into an autonomous commerce system that gets sharper with every interaction.
Encode your merchandising and policy library into agent routines
Product taxonomy, sizing guides, returns policy, brand voice, pricing rules become deterministic routines your CX team owns.
Product Taxonomy
SKUs · sizes · variants
Returns Policy
Windows + eligibility
Brand Voice
Tone + reply guardrails
Wire the agent into your full commerce stack
OMS, payments, fraud, returns, loyalty, helpdesk, CRM, data warehouse. Read and write across all of them under policy-scoped access.
Shopify
OMS connected
Stripe
Payments connected
Gorgias
Helpdesk connected
Ship to one touchpoint within the 2-6 week Pilot
Start where conversion or volume hurts, typically pre-sale chat, returns, or fraud triage. Success criteria agreed before kick-off.
Every customer-facing action policy-checked and logged
Brand voice, returns policy, refund eligibility scored on every response. Sensitive cases route to a named human reviewer.
Merchandising and CX edit the playbook
When the agent misfires, the trace points to the rule. CX and merch leads edit policies directly. No engineering ticket on the critical path.
Enterprise-grade
SOC 2 Type II and ISO 27001 certified · GDPR and EU AI Act in progress
Powered by the platform
Every touchpoint, fully traceable.
The platform underneath every eCommerce deployment, built for operators who answer to CFOs, fraud teams, and consumer-protection bodies in seconds, not weeks.
eCommerce Operator Questions
Common questions about deploying production AI inside a DTC, marketplace, or omnichannel retailer. Can't find what you need?
Run eCommerce Operations on Always-On AI.
Start with a 2-6 week Pilot. One domain (typically pre-sale chat, returns, or fraud triage), full integration, measurable success criteria, production traffic from week six.