Win the AI RFP, Deliver on Every Account.
Contact center, back-office, KYC, claims, customer support, finance ops. One agent across NICE CXone, Five9, Genesys Cloud, Salesforce Service Cloud, Verint, and your client integrations, on duty 24/7 in 50+ languages.
Client #ACME · L1 ticket #14821
Client context loaded
ACME · FinServ · EU-resident
Policy applied
ACME tone, AML rules, GDPR scope
Action executed
balance update in ACME CRM
SLA logged
29s · within ACME tier-1 SLA
QA scored
92/100 against ACME scorecard
Per-client, traced end-to-end in 29 seconds
Context · policy · action · SLA · QA, closed-loop
What's achievable for BPO providers with Interactive AI
0-0x
Effective Agent Capacity
0-0%
Interactions Auto-Resolved End-to-End
0%
Per-Client SLA Tracking
Full
Per-Account Audit Trail
0-0%
Unit Cost Reduction per Client Interaction
50+ languages
On the Same Floor
Every Outsourcing & BPO workflow, in production.
Start with one domain, prove it in production, then expand across the operation.
Outsourcing & BPO
Omnichannel Support
Outsourcing & BPO
Quality & Compliance
Outsourcing & BPO
Workforce Augmentation
Outsourcing & BPO
Onboarding & Ramp
Outsourcing & BPO
Reporting & SLAs
Outsourcing & BPO
Back-Office Processing
From Headcount-Bound Capacityto AI-Augmented BPO Operations.
Today
Interactive Agents
Ready when you are
Start with a Pilot.
2-6 weeks
To live production
Fixed
Scope, Fee, Timeline
Day 1
Real customers, real data
Integration depth
One agent across your CCaaS, your WFM, and every client system your floor touches.
Reads your contact center, writes to your clients' CRMs, orchestrates back-office workflows, reports SLAs per account. Tabs aren't an architecture; orchestration is.
How It Works
Compounding Delivery Intelligenceyour delivery team owns
Five stages that turn each client's contract into an autonomous delivery system that gets sharper with every interaction.
Encode each client's policy, tone, and compliance into agent routines
Per-client playbooks, SLA scorecards, regulatory rules, and brand voice become deterministic routines your delivery team owns. New clients onboarded in weeks, not months.
Client Playbook
ACME · BANK · TELCO
SLA Scorecard
Per-tier targets + QA
Regulatory Profile
PCI · HIPAA · GDPR
Wire the agent into your delivery stack and your clients' systems
CCaaS, WFM, client CRM, client-specific data sources. Data segregation per account, read/write access scoped per client wall, residency under control.
NICE CXone
CCaaS connected
Verint
WFM connected
Client CRM
Client systems connected
Ship to one client workload within the 2-6 week Pilot
Start with the workload where you need to prove AI-augmented delivery, typically L1 contact center or a back-office workflow. Success criteria agreed with the client before kick-off.
Every action logged per client, per workload, per SLA
Audit trails scoped per account. Client-facing reporting in seconds. Aligned with PCI, HIPAA, GDPR, and per-vertical regulator obligations as relevant per client.
Delivery leads author the playbook per client
When the agent misfires, the trace points to the per-client rule. Delivery leads edit playbooks per account directly. No engineering ticket on the critical path of a client-policy change.
Enterprise-grade
SOC 2 Type II and ISO 27001 certified · GDPR and EU AI Act in progress
Powered by the platform
Every workload, per-client, fully traceable.
The platform underneath every BPO deployment, built for providers who answer to multiple clients, multiple regulators, and per-account scorecards in seconds, not weeks.
BPO Provider Questions
Common questions about deploying production AI inside a BPO operating floor. Can't find what you need?
Multiply Your BPO Floor with Production AI.
Start with a 2-6 week Pilot on one client account, one workload. Full integration with your CCaaS and the client's systems, measurable SLA improvements, production traffic from week six.