Always-On Travel Operations, in Every Language.
From booking and changes to disruption, loyalty, and traveler support, deploy AI agents that act under your policies across every channel and language.
PNR #6KJ2QX · Flight disruption
Itinerary + loyalty read
Gold member, 2 connections
Cancellation detected
inbound weather delay
Options found
3 routes within policy
Fare rules applied
no fare difference
Rebooked + traveler notified
SMS + email sent
Rebooked end-to-end in 11 seconds
GDS · loyalty · comms
What's achievable for travel teams with Interactive AI
0-0%
Traveler Queries Auto-Resolved
<0s
Mean Response, Any Channel
0-0%
Cost-per-Contact Reduction
Minutes
Rebooking During Disruption
0%
Actions Logged + Auditable
24/7
Coverage, Every Language
Every travel workflow, under policy.
Start with one domain, prove it in production, then expand across the operation.
Travel
Traveler Support
Travel
Booking & Changes
Travel
Disruption Management
Travel
Loyalty & Offers
Travel
Ancillary & Upsell
Travel
Refunds & Compensation
From the old wayto governed AI.
Today
Interactive Agents
Ready when you are
Start with a Pilot.
2-6 weeks
To live production
Fixed
Scope, Fee, Timeline
Day 1
Real customers, real data
Acting, not just logging
Operating across your full booking stack, not just the GDS.
Interactive Agents read your GDS and loyalty system, write to your booking and PSS, update tickets in your helpdesk, and act on payments and comms. Disruption rebooking stops living across six screens.
How It Works
Compounding Travel Intelligenceyour travel-ops team owns
Five stages that turn your travel playbooks into an autonomous travel-ops system that gets sharper with every trip and touchpoint.
Encode your travel playbooks into agent routines
Fare rules, change and cancellation policy, disruption tiers, and loyalty entitlements become deterministic routines your travel-ops team owns.
Fare + Change Rules
Penalties + reroute logic
Disruption Tiers
Delay, cancel, missed connection
Loyalty Entitlements
Tier benefits + waivers
Wire the agent into your full booking stack
GDS, booking and PSS, loyalty, CRM, payments, and comms. Read and write across them under role-based access scoped per traveler and market.
Amadeus
GDS connected
Adyen
Payments connected
Zendesk
Helpdesk connected
Ship to one travel-ops domain within the 2-6 week Pilot
Start where impact compounds, typically disruption rebooking, traveler support, or loyalty servicing. Success criteria defined before kick-off.
Every traveler-facing action evaluated and logged
Fare-rule compliance, brand voice, and accuracy scored on every output. Sensitive cases route to a travel agent or duty manager with full context.
Travel ops authors the playbook, not engineering
When the agent misfires, the trace points to the specific rule. Travel leads edit policies directly. No engineering ticket on the critical path.
Enterprise-grade
SOC 2 Type II and ISO 27001 certified · GDPR and EU AI Act in progress
Powered by the platform
Every decision, fully traceable.
The same governed runtime our regulated customers run in production: authored by your experts, integrated into your stack, improvable from one trace.
Travel AI Questions
Common questions about deploying production AI inside a travel operation. Can't find what you need?
Put Production AI Into Every Trip and Touchpoint.
Start with a 2-6 week Pilot. One domain, full integration, measurable success criteria, production traffic from week six.