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InteractiveAI

Free framework

Build AI customer support that closes the hard tickets, not just the easy ones.

For support and CX leaders running regulated queues, where every reply carries rules that have to hold.

Get the framework in your inbox.

Work email only. That is where the framework goes, and it tells us which company we are talking to. No spam, unsubscribe in one click.

Cover of The Exact AI Framework for 75%+ End-to-End Resolution in Customer Support
  • PDF
  • Free
  • Work email only

Why this exists

  • 91%

    of customer service leaders report executive pressure to implement AI in 2026.

    Gartner, February 2026, n=321

  • 24%

    report positive financial returns from their AI investments so far.

    Gartner, July 2026, n=1,303

  • 70%

    of leaders piloting agentic AI say they cannot trust and govern them.

    Deloitte, August 2026, n=501 US leaders

What our framework achieves

Of the customer issues that reach the queue, our AI agents resolve 75%+ end to end, in production, at B2C operators in regulated industries across Europe.

Observed at our production deployments. Results depend on your queue.

Look inside

Three pages from the document.

Not a summary and not a brochure. This is what the framework looks like on the page.

  • Page 7: the 8 components of the AI framework, each with what it does in the ticket and where it lives today.

    The 8 components, one by one.

  • Page 9: the evaluation engine that selects and enforces your rules, traced on one real ticket.

    The engine that selects and enforces your rules.

  • Page 15: the 5 questions to ask any AI vendor, as a cut-out page.

    The 5 questions, as a page you can cut out.

What is inside

The framework our own support agents run on, published in full.

Not a summary of it. The whole thing, so you can hold your own setup against it this week.

  • 01

    One real ticket, closed end to end

    A single support ticket that needs four of your rules and four pieces of customer data, combined at the moment the reply is written. That is the actual job. It is also the point where a workflow bot and a one big prompt agent both stop.

  • 02

    The 8 components, and what enforces them

    Prompts, policies, routines, glossary, macros, variables, tools and knowledge base. Your support leads write them in plain language and change them the same day. Then the part almost nobody has: how 3 of 500 rules get picked for one reply, and how an action your rules forbid is simply not available to the model.

  • 03

    The 5 questions to put to any vendor

    One page you can take into your next vendor call. Run them on us first.

More resources

Read the thinking. See it shipped.

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