AI Operations · Glossary
Knowledge Base
Component 8 of the Eight Components of an Interactive Agent. The Knowledge Base is the authored retrieval surface that grounds the agent's answers in the operator's documents, optional by construction and governed for residency, freshness, and index scope.
The Knowledge Base is how an Interactive Agent answers from the operator's own corpus rather than the model's parametric memory. A domain expert attaches documents (help-centre articles, product documentation, policy texts) and the platform retrieves the most relevant passages into the decision context. Retrieval is one input source that Dynamic Context Engineering composes against, not a standalone product, and never a substitute for the Glossary component or for authored Policies. The Knowledge Base is optional: an agent runs without it when authored vocabulary and authored rules suffice. Retrieval is configured (vector or external index) and governed: which indices, which embeddings, which residency, which freshness. Every retrieved item appears in the production trace alongside the rest of the context that produced the decision.